We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
The Friends and Family Test is a way of gathering your feedback so we can continually review our service
Sometimes if you feel something didn’t go as well as it could, it can be useful for us to be able to contact you to find out more about what happened and feedback to you directly. In this situation please consider using our feedback form
You can also
Patient Participation Group (PPG)
Joining our PPG is a great way to provide feedback and help shape our services.
Feedback Results
Results of Friend and Family Feedback
Results of our Friend and Family feedback
Impact of feedback
Find out what we have done as a result of feedback
Patient Survey and Focus Groups
View recent patient survey results
Making a complaint
We aim to provide you with the best possible medical service. At times you may feel that we have not achieved this and want to make your feelings known. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
To make a complaint
- if you would like us to contact you to discuss a concern fill out our feedback form
- phone us on 01629 822434
To raise a formal complaint, please see our complaints process
