During September 2026 our clinicians are starting to use an Ambient Voice Technology called Heidi within consultations.
This helps your clinician spend more time talking with you and less time typing or writing notes. Your clinician will make all the decisions about your care and be responsible for anything written in your notes.
We have discussed ‘Heidi’ with our patient participation group ( PPG) in person and on our PPG facebook post; and have created an information sheet of frequently asked questions, this is available from reception or on our website.
Please see our ‘ Ambient Voice Technology Heidi’ page to read more about it.
If you prefer not to use this in your consultation then please let your clinician know, your care will not be affected.