Appointments

To request an appointment

Please be prepared to give the receptionist information regarding what you need help with as this enables us to make sure you are seen by the most appropriate clinician.

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Zoom Physio

Hannage Brook Medical Centre uses ZoomPhysio to provide rapid, online treatment for mild musculoskeletal conditions. If you’re suffering from aches or pain, you can receive a personalised online physio plan with easy to follow, easy to view exercises, put together for you by our MSK Practitioner Team. To get started with ZoomPhysio, click here and get your recovery underway. If you’re concerned about your symptoms, please contact us and arrange a call with our Musculoskeletal Practitioner. You can also arrange a call with our Musculoskeletal Practitioner once you have completed an online physio plan and symptoms have not improved.

Sick (fit) note

You can self-certify for the first 7 days of an absence from work. If you are sick longer than this please see Sick (fit) note information.

Your appointment

When booking a routine GP appointment you will be able to choose if your prefer this to be face to face or by telephone. Our reception team will offer guidance if they believe the GP will wish to examine you in person.

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Make the most of your appointment

It’s ok to ask

  • What are the benefits of my treatment? Your healthcare professional can explain why they think a certain treatment would be the best option for you.
  • What are the risks of my treatment? Your healthcare professional can explain the risks or possible side effects of your treatment or concerns you may have.
  • What are the alternative treatments? Your healthcare professional can outline any alternative treatments that may be available to you.
  • What if I decide against treatment? Your healthcare professional can explain what may happen if you choose not to go ahead with your planned treatment

Timekeeping

Late arrivals make it impossible for the doctor to run to time, and other patients are kept waiting. For this reason, if you arrive late you may be asked to re-book for another day, unless your need to see the doctor is urgent.

We make every effort to ensure that surgeries run on time. However, there will be occasions when an emergency arises, or patients need longer than the allotted appointment, and this results in you having to wait beyond your appointment time. We ask for your patience and understanding when this happens.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

Enhanced access

We offer additional evening and weekend appointments, for patients needing routine, bookable in advance appointments outside of normal GP Surgery opening times. This service is run in conjunction with South Dales Healthcare Ltd, our Primary Care Network. Appointments are available between the hours of 6:30pm and 8:30pm on weekdays, and 9am to 4:30pm on Saturdays.

Appointments are booked through our reception team. Appointments will be at one of our PCN sites.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • we can arrange an interpreting/translation service if required for patients whose first language is not English. Please let us know if this is needed when you book your appointment.
  • if you have any other access or communication needs

Home visits

Home visits are reserved for the following groups of patients:

  • the terminally ill
  • the housebound
  • patients who are severely ill and cannot be mobilised

Asking for a home visit does not guarantee you a visit. If you feel you need the doctor to visit, please try to ring before 10am.

The doctor will phone you first to check the nature of your problem and assess the need for a home visit. It may be that your problem can be dealt with by telephone advice, or it may be more appropriate for us to ask the district nurse to visit, or for you to go to hospital.

The receptionist will always ask you the nature of the problem to aid the doctor to decide the urgency of the visit. If the situation changes while you are waiting for the doctor to phone or visit, then please ring the surgery again. We cannot undertake home visits for reasons of convenience or lack of transport. From experience, we are aware that relatives, neighbours or friends are often willing to help out, and with our new same day access system we can see you the same day at the surgery if needed. At the surgery, we have access to all of your records and there are ideal facilities to examine and treat you more effectively and efficiently.

Transport

The Wirksworth Community Response Group will assist wherever possible with transporting patients to appointments. This may not be possible at short notice. Please ask our reception team for more information.

Related information

Health A to Z

Sick notes