All of our consulting rooms are accessible to patients using a wheelchair. We also have a number of parking spaces outside the practice reserved for patients displaying a disabled badge. There is a lift available for access to rooms on the first floor of the health centre and disabled toilet facilities are available on both the ground and first floors.
Accessible information
For patients with hearing problems, there is an induction loop in the reception area.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need:
- Information in braille, large print or easy read
- A British Sign Language interpreter or advocate
- Support with lipreading or use a hearing aid or communication tool
- A quieter space to wait
- An interpreter
If you need support in these areas, or further information in an accessible format, please ask the practice.
Reasonable Adjustments
The NHS has to make it as easy for disabled people to use health services as it is for people who are not disabled. This is called making reasonable adjustments.
These could be things like:
- Ensuring there is wheelchair access
- Providing easy read appointment letters
- Longer appointments if someone needs more time with a doctor or nurse to make sure they understand the information they are given
- Giving someone the first or last appointment if they find it difficult waiting in busy/noisy areas
Watch this film below about Kareem and his mum Fazilla’s experience of reasonable adjustments and the difference it makes to them when reasonable adjustments are offered.
Reasonable adjustments are a legal requirement to make sure health services are accessible to all disabled people. Please watch the below video to find out how a simple reasonable adjustment can make a big difference to a person’s experience of quality and access to healthcare.
What digital flagging means for patients
This short film is about how sharing information can help staff in health services know the right way to work with people with a learning disability and/or autism.
Easy read information is available about the importance of sharing information about your support needs. View this easy read document.