Prescriptions

What is a repeat prescription?

Some medications can be made available on a repeat basis. This means that you can order your medication within the time period set by your prescribing clinician. Any medication prescribed on a repeat basis will require at least an annual review to ensure it is still appropriate for you.

You will need to order your medication leaving enough time to enable it to be processed before you run out

Ways to order your repeat prescription

There are several ways to order your repeat medication. If you do have the NHS App this is probably the easiest and least time consuming way to order.

Order by logging in to Hannage Online Services

If you have registered for patient online access with our clinical system you can log in and order medication.

SystmOne login

Order by phone

Phone the prescriptions medicines order line 0115 855 0260.

The medicines order line is available from 8am to 4pm Monday to Friday, excluding bank holidays.

During the call, the medicine order line operatives will go through your prescription request and check which items are needed. The medication request is processed whilst you are on the telephone and is then sent electronically for the prescriber to review and sign. The prescription will then be sent electronically to your nominated pharmacy.

Order by NHS App

The NHS App gives you a secure and simple way to access a range of NHS services including ordering your repeat prescriptions. If you are aged 13 or over you can download the NHS app on your smartphone or tablet via the App store or Google play www.nhs.uk/nhs-app/.

To order your repeat medication simply log into your NHS App and select ‘request repeat prescriptions’. You will then be asked to confirm your nominated pharmacy. The medication you have recorded as on repeat will be shown and you can select items to order.

You can log in and check the status of your order at any time.

You can order at any time including when the surgery and medicines order line telephone line are closed.

If you would like help with downloading the NHS App please contact tea, talk and tech www.connex.org.uk/tea-talk-and-tech who offer free support.

Order online via the medicines order line (MOL)

You can complete the medicines order line form without having a prior log in.

Medicines synchronisation request

If you have more than one medication on repeat, you can synchronise you medications to order at the same time by completing our request form.

Medication or prescription question

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

• phone the practice on 01629 822434

Prescription charges

If you have to pay for a lot of NHS prescriptions, you may benefit from a prescription pre-payment certificate

If you pay for NHS prescribed HRT medicine 3 or more times in 12months a HRT prepayment certificate could save you money

Medication review

If you have a repeat prescription, we may ask you to come in for a regular medication review. We will be in touch when you need to come in for a review. If you need to complete a blood test, provide a blood pressure reading or more please carry these out as soon as you can to prevent any delays.

Nominate a pharmacy for the electronic prescription service

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the NHS app
• on the medicines order line
• complete the nominate a pharmacy or other dispenser form

Emergency prescription

If you have run out of a repeat medication or have left home without it, you will be able to obtain an urgent supply via pharmacies commissioned under the pharmacist consultation service.  Patients requiring an urgent supply will need to contact NHS111 to be referred to a participating pharmacy which will not necessarily be your own.

Community pharmacist

As qualified healthcare professionals, community pharmacists can offer advice on medications

What to do with old medicines

Please take your unused medications to a local community pharmacy. Please do not bring to the surgery. Please do not put it in your household bin or flush it down the toilet.